KALUVA HEMANTH REDDY

IT Support Specialist & System Administrator

Hyderabad, IN.

About

Highly dedicated IT Support Specialist and System Administrator with a proven track record in desktop support, network infrastructure, and system optimization. Expert in Windows, Mac, and Linux environments, proficient in Office 365 administration, Active Directory, and Exchange. Adept at resolving complex technical issues, managing IT assets, and implementing solutions that enhance operational efficiency and user satisfaction.

Work

CGI

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Trainee

Hyderabad, Telangana, India

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Summary

Currently serving as a Trainee at CGI, providing comprehensive L1-level IT support and system administration for diverse operating environments and critical business applications.

Highlights

Provided comprehensive installation, configuration, and troubleshooting support for Windows (7/10/11) and Mac OS environments, ensuring seamless system functionality for over 100 end-users.

Managed and resolved complex issues related to MS Office 365 suite, including Outlook, OneDrive, Skype for Business, and SharePoint, enhancing user productivity.

Resolved over 40 monthly network and hardware issues (LAN/WAN, IP/DNS), significantly reducing issue escalation by 25% through proactive troubleshooting.

Managed a critical inventory of over 300 IT assets with 100% accuracy using custom Excel-based tracking systems, ensuring precise asset lifecycle management.

Applied monthly patch and antivirus updates across 150+ systems, achieving a 98% compliance rate and bolstering system security.

Delivered high-quality technical support to over 100 users, achieving an exceptional 92% first-call resolution rate for incoming tickets.

Created and managed over 70 Active Directory and Exchange accounts, enabling seamless user onboarding with zero misconfiguration incidents.

Technocolabs Softwares

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Data Analyst Intern

Hyderabad, Telangana, India

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Summary

As a Data Analyst Intern at Technocolabs Softwares, I focused on system security, operational efficiency, and data management through automation and process improvement.

Highlights

Managed daily operations and security compliance for over 50 systems, proactively identifying and mitigating potential risks.

Developed over 10 automation scripts for system health checks and daily log collection, reducing manual monitoring time by 60%.

Designed and implemented Excel-based templates for asset and user tracking, improving team reporting efficiency by 40%.

Streamlined the onboarding process for over 30 new employees by setting up accounts, permissions, and tools, reducing onboarding time by 25%.

Education

JNTU Ananthapur (SRIT Engineering College)

Ananthapur, Andhra Pradesh, India
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Bachelor of Technology (B.Tech) Computer Science and Engineering

JNTU Hindupur (BIT Engineering College)

Hindupur, Andhra Pradesh, India
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Diploma Computer Science and Engineering

Certificates

Microsoft Certified: Azure Fundamentals

Microsoft

Microsoft Certified: Fundamentals (MS-900)

Microsoft

Cisco Certified: Networking Basics

Cisco

Google Cloud: Machine Learning and Generative AI (L100, L200)

Google Cloud

Python Full Stack Developer

Private Institute

Skills

Operating Systems

Windows (7/8/10/11), Mac OS, Linux, OS Installation, OS Troubleshooting.

Productivity & Collaboration Tools

Microsoft Office Suite, Office 365, Outlook, Skype for Business, OneDrive, SharePoint, VC Support.

Networking

LAN, WAN, IP, DNS, DHCP, Basic Networking, Network Troubleshooting, L1 Network Operations.

System Administration

Active Directory, Exchange Server, Group Policy, Patch Management, Software Installation, Antivirus Tools, System Security Compliance, User Account Management.

IT Support & Troubleshooting

Desktop Support, Hardware Support, Application Troubleshooting, First-Call Resolution, User Support, Technical Documentation.

Data Management & Analytics

Asset Management, Excel Reporting, Asset Tracking, User Tracking, Data Analysis, Reporting Efficiency.

Automation & Scripting

Automation Scripts, Python.

Cloud Platforms

Microsoft Azure, Google Cloud Platform (GCP), Azure Fundamentals, Microsoft 365 Fundamentals.

Emerging Technologies

Machine Learning (ML), Generative AI.